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Terms and Conditions

Ordering:

If you would prefer, we would be happy to take your order by phone (1-800-331-3240), by fax (310-373-6157) or by e-mail (websales@crystalvisionpkg.com). However, you will receive your order fastest if you place it online. Online orders are sent as soon as we revive your order.

Shipping Policy:

Most orders ship UPS Ground (from the closest distribution center assuming stock is sufficient). We DO NOT have any handling charges or markup shipping in any way; we simply charge the actual UPS Ground rate. This charge is based on the weight and dimensions of the package as well as the distance the package is shipping. Shipping can be calculated right in our shopping cart.

Will Call:

If you prefer we can arrange a Will Call pick up at our Torrance warehouse. Please call in advance to make arrangements at 800-331-3240.

Sample Requests:

We are happy to provide samples whenever possible, but with over 5,000 different items in stock, we are unable to have sample stock available for every item that we sell. If you are interested in seeing a sample for a particular item, please e-mail us at websales@crystalvisionpkg.com we will check to see if we have sample stock available.

Return Policy:

You can return items within 30 days for a refund. All returns MUST have prior authorization from websales@crystalvisionpkg.com. There may be a 20% restocking fee and require you to pay for the shipping costs associated with returning the merchandise back to us. Please note we cannot accept returns on custom manufactured or printed items unless the product is defective or manufactured incorrectly.

Cancellations:

If you decide that you need to cancel an order, e-mail us at websales@crystalvisionpkg.com as soon as possible. Because most orders are immediately sent to you, it may not be possible to cancel your order. There may be a 20% restocking fee and require you to pay for the shipping costs associated with cancelling the merchandise. Please note we cannot accept cancellations on custom manufactured or printed items unless the product is defective or manufactured incorrectly.

Contact Us:

Our customer service (1-800-331-3240) located in Torrance, CA is open during the following hours:
Monday – Friday (8:00 am – 5:00 pm PT)
Saturday – Sunday (Closed)

Our corporate office is located in Torrance, CA. Our address is 23870 Hawthorne Blvd., Torrance, CA 90505.

Our Toll-Free phone number is 1-800-331-3240.

Our fax number is 310-373-6157.

Our e-mail address is websales@crystalvisionpkg.com.

Prices:

Crystal Vision Packaging Systems strives to maintain prices at the lowest level possible. Occasionally, prices change without notice due to circumstances beyond our control.

Thanks for shopping at www.crystalvisionpkg.com.